What is your Game Plan?

Do you play "Catch-up"?
These companies open new divisions, purchase expensive equipment or add head count to cover the short fall but catch-up entails risk. Good employees are very hard to find and extremely difficult to keep. For many customer and product support functions there is a sizable learning curve. While employees and technical support get up to speed, customers suffer and sometimes go away and never return.

R I S K : Lose Customers

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