Do you play "Catch-up"?
companies open new divisions, purchase expensive equipment or add head count
to cover the short fall but catch-up entails risk. Good employees are very
hard to find and extremely difficult to keep. For many customer and product
support functions there is a sizable learning curve. While employees and
technical support get up to speed, customers suffer and sometimes go away
and never return.
R I S K : Lose Customers
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